Privacy Policy

Effective Date: January 1, 2020 | Last Updated: January 2026

1. Introduction

Drelvox Logistics Corp. ("Company," "we," "us," or "our") operates in the hazardous materials logistics sector and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Company Information:
Drelvox Logistics Corp.
VAT: 701859422 RT 0001
1188 W Georgia St, Vancouver, BC V6E 4A2, Canada
Email: supply@drelvox.shop
Phone: +1 604 681 7742

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Complete contact forms on our website
  • Request quotes or information about our hazmat logistics services
  • Register for newsletters or communications
  • Communicate with us via email, phone, or messaging
  • Engage in transactions or establish a business relationship

This information may include your name, company name, email address, phone number, mailing address, job title, and industry-specific details relevant to hazmat logistics operations.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, referral sources)
  • Cookies and similar tracking technologies
  • Clickstream data and interaction metrics

This information is used to improve our website functionality, understand user behavior, and enhance your experience.

2.3 Information from Third Parties

We may receive information about you from business partners, industry databases, regulatory authorities, and publicly available sources in connection with hazmat compliance verification and logistics operations.

3. Legal Basis for Processing

Under Canadian privacy legislation (PIPEDA) and applicable data protection laws, we process your personal information based on:

  • Contractual necessity: To fulfill agreements and deliver hazmat logistics services
  • Legal compliance: To meet hazmat regulations, DOT, and provincial requirements
  • Legitimate business interests: To improve our services and prevent fraud
  • Consent: When you explicitly consent to marketing or non-essential communications

4. How We Use Your Information

We use collected information for:

  • Providing, maintaining, and improving hazmat logistics services
  • Processing quotes, orders, and service requests
  • Communicating with you about services, updates, and regulatory changes
  • Compliance with DOT, Transport Canada, and provincial hazmat regulations
  • Fraud prevention, security, and data protection
  • Analytics, market research, and service optimization
  • Sending marketing communications (only with consent)
  • Legal compliance and dispute resolution

5. How We Share Your Information

We may share your personal information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who assist with website hosting, payment processing, email delivery, customer support, and logistics operations. These providers are contractually obligated to protect your data.

5.2 Regulatory Authorities

We disclose information to Transport Canada, provincial environmental agencies, DOT, and other regulatory bodies as required by hazmat transportation laws and compliance obligations.

5.3 Business Partners

With appropriate contracts, we may share logistics-related information with industry partners, shippers, receivers, and carriers necessary for service delivery.

5.4 Legal Requirements

We disclose information when required by law, court order, subpoena, or to protect our legal rights, privacy, or safety.

5.5 Business Transitions

In the event of merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

6. Data Retention

We retain personal information for as long as necessary to:

  • Provide and maintain our services
  • Fulfill regulatory and legal obligations (hazmat records: minimum 3–7 years per regulation)
  • Resolve disputes and enforce agreements
  • Comply with tax and accounting requirements

Once the retention period expires, we securely delete or anonymize your information unless further retention is required by law.

7. Security Measures

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Secure password policies and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and confidentiality
  • Firewalls and intrusion detection systems
  • Business continuity and incident response plans

While we maintain security safeguards, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining confidentiality of passwords and account credentials.

8. Your Privacy Rights

Under Canadian privacy laws, you have the following rights:

8.1 Right to Access

You may request access to the personal information we hold about you and obtain a copy of that information.

8.2 Right to Rectification

You may request correction of inaccurate, incomplete, or outdated personal information.

8.3 Right to Erasure

You may request deletion of your personal information, except where we are required to retain it by law or for legitimate business purposes.

8.4 Right to Withdraw Consent

If we process your information based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

8.5 Right to Opt-Out of Marketing

You may opt out of receiving marketing communications by clicking "unsubscribe" in any email or contacting us directly. Transactional and service-related communications will continue as necessary.

8.6 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us at supply@drelvox.shop or +1 604 681 7742 with your request. We will respond within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Types of cookies include:

  • Essential Cookies: Necessary for website functionality and security
  • Analytics Cookies: Track usage patterns to improve our services
  • Marketing Cookies: Enable targeted advertising (requires consent)

You may control cookie preferences through your browser settings. Disabling cookies may affect website functionality. See our Cookies Policy for detailed information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will promptly delete such information and notify the child's parent or guardian.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than Canada, including the United States. These countries may have different data protection laws than Canada. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place through contractual agreements compliant with PIPEDA and applicable laws.

13. Do Not Track (DNT)

Some browsers include a DNT feature. Our website does not currently respond to DNT signals. However, you can control tracking through browser settings and cookie preferences.

14. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Drelvox Logistics Corp.

Address: 1188 W Georgia St, Vancouver, BC V6E 4A2, Canada

Email: supply@drelvox.shop

Phone: +1 604 681 7742

VAT: 701859422 RT 0001

16. Governing Law

This Privacy Policy is governed by the laws of British Columbia and Canada. Any disputes arising from privacy practices shall be subject to the jurisdiction of the courts of British Columbia and the procedures outlined in our Terms of Service.

Disclaimer: The information on this website is for general informational purposes only and does not constitute legal advice. "Drelvox Logistics Corp." does not establish a solicitor-client relationship through this website. For legal advice specific to your situation, please consult a qualified solicitor.
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